Ms. Deanna James was very helpful, professional, and knowledgeable. She made our experience amazing. Any questions we had she answered without any hesitation. She responded to texts and calls professionally she didn’t have us waiting. We would definitely shop with Five Star Chevrolet of Florence again. Thanks for all of your help Ms. Deanna.
Great sales experience dealing with Daquan Chamberlain, he made buying a new colorado a pleasure.
Kendrick was ours salesperson and was amazing. Great personality and found a vehicle that fit our specific needs. We did however wait over an hour just for the finance manager to come finish the deal up. Didn’t take long once we got back there but just felt like our time wasn’t valued at that point. If not for that it would’ve been the best car buying experience I have ever had
Will and Kendrick were great to work with. Excellent customer service and amazing value for our vehicle . They worked with us to insure we received exactly what we wanted at the price point we could afford. If you are looking for a BMW, check them out!!!
The salesman was very professional ! The turn around time was very fast !!Excellent customer service!
Bought a new BMW from Ash and Tyler. Great experience dealing with them. Would highly recommend.
Gregory Smith is my neighbor and when he sold cars he sold me several. Since he is no longer selling, but is still employed in the administration of Five Star, he referred me to Ash in the sales department and the process was just as simple and smooth as it was with Gregory. Ash knows his cars and is very helpful.
Parker Hayes made my buying experience as easy as possible. He has the best personality and caters to your needs. Go see Parker, you won’t be disappointed.
Seth, Justin and Jonathan were great! They walked me through the process of buying a car and made it easy and enjoyable. Stress free car buying!
Melinda Domer was perhaps the best sales person I have ever worked with and that is why I keep coming back.
First experience at five star. Jimmy Milligan went above and beyond in assisting me with my purchase of my new SUV.. Process took less than three hours, so wonderful experience.
Sunshine went above and beyond!! So happy with my purchase & outstanding customer service!! Highly recommend this dealership! Now time to enjoy my new wheels!!
This is the second truck I have bought from Jimmy Milliken at Five Star Chevrolet. He was very knowledgeable and answered all questions that I had during the purchase of my new Chevrolet Silverado C1500. I find that the customer service at Five Star Chevrolet is outstanding and would definitely recommend others give this dealership a look if they want to purchase a new vehicle.
Great service, great staff, quality work, quick and efficient, would recommend to any new Chevy owner.
Dealership very accessible from my home. Consultant very courteous and responsive to my needs. Work was done in timely fashion and car was returned on time.
Customer was excellent work done in timely fashion was very satisfied with work completed .Greatly experience
Had my 2021 Silverado serviced today. Doug was AMAZING. Great customer service. Great employees like you makes companies stand out. Thanks Five Star for hiring Doug.
Very easy to work with and extremely nice , well organized dealership. Would definitely refer others to this dealership
Customer service was great. They showed great concern when I asked about the service I needed. They advised me if any upcoming service that I may need
Scheduling my service was extremely easy online, and even arriving a little early, they took my vehicle back to the garage immediately. Service was very fast.
I took my vehicle in for repairs. Doug Norman was my advisor and I'm telling you I had an awesome experience with the Five Star Team. Friendly and professional.
Jay Moore went Above and Beyond! He was AWESOME! The repairs were done quickly and efficiently!
Mrs. Barr helped my husband and me purchase our 2021 Chevy Blazer and she was PHENOMENAL!! She listened to everything wanted and made sure we were happy with all results. I recommend her because we had an experience with another worker the day before and he was just rude. The young man knew nothing about the vehicle and every question my husband asked his response was "I don't know". Mrs. Barr jumped right in and took care of us as a real car dealer should. If you are looking to purchase from this lot please ask for her. ...
Joi Perkins provided us with Phenomenal customer service and beautiful vibes. We thought there was no hope and she provided that. We left on the first visit with a vehicle. Mr. Will also provided Phenomenal customer service and finalizing paperwork with a beautiful vibe. This location vibes are on point and professionalism we rate a 10. Thank you so much Sincerely, The Graham’s
I just want to thank Bryson personally because he was a big help in getting me my first car and thanks to cheverolet company as well
Traveling from CT to FL on Jan 25th, our 2019 Chev 2500 suffered transmission problems. I dropped off the truck at 7 am and met Service Advisor Joshua Hilton. Although the dealer wasn't scheduled to open until 7:30 am, Joshua took the initiative to discuss my problem and complete the necessary forms. He explained that his dealership understood the plight of travelers with vehicle problems and would have the vehicle examined without delay. He arranged to transport my wife and I to a local restaurant, then to a hotel. The mechanics worked on the transmission and within a couple hours, Josh called to ...
First, our salesperson, Parker Hayes, was great to work with.There was never any pressure to buy and he searched until he found just what we wanted. I will gladly recommend him to my friends. Everyone in the dealership went out of their way to help up with questions. We ask if the acid rain spots on the truck could be removed and they said yes and took care fit in a timely fashion. This was our second time to purchase a vehicle at FiveStar Chevrolet and more than likely not our last.
Charles Mcelveen was an awesome sales rep. Great job in getting us in our 2021 chev trailblazer! I would recommend him to anyone who wants great service.
Excellent experience with the dealership and our salesperson Jonathan. We feel like we received value in buying locally, with local people we could trust. Thanks, C & D Butler
It was time for my service on my vehicle . So I took it in and I was right back out. And that was because I had a lot to do that day lol! Thanks for getting me right back out guy's.
friendly highly experienced sales staff,they were very knowledgeable and happy to answer questions before I gave them time to explain some features becauseofmy excitement
From the sales team, financial and service, I have received excellent services. When I had to wait, the accommodations were excellent! The communication via email, texts and phone calls were helpful and all conducted in a timely manner.
Professional, quick and accurate. I will return for any service on my corvette. They took very good care of me. My car works perfectly now. Thank you.
When visiting five star Chevrolet I was treated with the upmost respect. I was completely satisfied with the way they handled my getting into a new vehicle of my choice. I would definitely recommend them to a family member or friend. Thanks guys for all you did. Your professionalism was top notch. Completely satisfied.
I live an hour away from any dealer and had a recall on my Silverado truck. Duncan scheduled a next day appointment. This dealership was on time, ready when I arrived and completed the work quickly. I highly recommend them. What a breath of fresh air!
Mercedes Benz of Florence is top notch. I flew from out of state to purchase a specific car that i had been looking for. From start to finish the sales team, service department and manager were top notch. My salesman Ash Bhojwani was excellent from start to finish, got me photos and service records quickly for my car and made the experience personal and smooth. The car i purchased needed a few extra items to be serviced, the dealership took car of the repairs without hesitation, payed for my hotel overnight and gave me a rental car so i could ...
Duncan in service was Professional and knowledgeable; he is always gregarious and cordial. He ensures my vehicle is serviced based on the mileage recommendation. I will continue to service my vehicle with him.
left my vehicle to have a tensioner and tensioner belt replaced because of a recall ... I got a call and they said it wasn’t a recall on my vin number so I wasn’t happy I took it to another mechanic who replaced both it cost me 180.00 and that was the problem and didn’t understood why the chev place refused to fix it so I am not happy with Chevrolet now .at all !!!!!!
Car buying experience made easy. Knowledgeable salesman and excellent credit/ finance personnel. Internet experience a win win situation. Five star responded to my inquiry immediately and professionally.
I was completely satisfied with my purchase. The customer service was top of the line. I’m a forever customer now. I highly recommend visiting Five Star Chevrolet!
Very well explained information about the maintenance procedures, very timely service. The lounge was clean and I noted that all the staff were wearing mask, not all had gloves though. I recommend here.
My experience was excellent and ill continue to do business with them in the future. The process was fast and easy from start to finish
Rachel was real helpful. She knew what we were looking for from our telephone conversation. Jimmy did the best to get us finance. Looking forward to our next purchase.
Excellent place of business and they have really good employees. Communication is good, and very respectful. They really make you feel like it’s home there.
As always a wonderful experience. The service department is top-notch. I own a range of GM vehicles ( 6 total) and they do a great job whether it's maintenance on my newest 2018 Tahoe or diagnosis on one of my older GM's.
I have nothing to say for your review. If you want a review, keep it simple. If you want to make it difficult, your review process sucks.
Fast, efficient service. That is why I keep coming back. Love the shuttle service. Very convenient to work. CUV is running great. Helping me to keep it a long time.
We had a very good experience with the staff at Five Star. They were very friendly, easy to do business with. They went over and beyond to help us purchase our new 2020 Traverse.
Easy, on point, Rachel helped me find the new truck I wanted and at the price point I was looking for! Each team member made us welcome!
Dan was very helpful and my car service did not take long. I would recommend Dan and his team for future references to friends or family members.
I was a little apprehensive coming in with a proposal fearing they would discount my Findings but I found the staff very friendly and accommodation and took my proposal seriously and now I’m a Chevy owner and not GMC All thanks ho to my man Charles...new guy but great attitude and people skills
Everyone was really friendly. It was a very smooth transaction and I would definitely recommend Kendrick if your shopping for a new or used vehicle.
This dealership is the best. The Manager always makes sure i am taken care of plus the service writer Dan is always great! Awesome guys
The service we received was very kind and helpful. Duncan understood our issue and had Mr. Ervin, the technician, explain what it was. They both gave us options on what we could do.
Very helpful with my purchase and my salesperson went above and beyond. Even though the manager did not want to work with me on pricing and accessories, my salesperson went to bat for me on everything I asked for. Thanks Ash!!
Great experience. Friendly service. Fast and efficient. They explained everything that they would replace. Break room was clean. Coffee was fresh. Bathrooms were clean. Good job
Great service and completed in a timely manner! Gregory was friendly and explained my options. He also texted me to keep me updated on the progress with my vehicle.
Very helpful. Would definitely do business with them again. They answered all my questions and they were straight forward with their answers. Seem to be a pretty good dealership.
Excellent service, very transparent. Both gentlemen did great from working over the phone all week, to in person. Got us exactly what we wanted, needed, and deserved. Very thankful!
Great customer service, very satisfied with my entire experience at Five Star Chevrolet! I would highly recommend them to anyone. I was in and out in a timely manner as well.
I enjoy the friendly and prompt service that I receive at Five Star Chevrolet. Notwithstanding the pandemic, I found the staff persons and mechanics to always be kind, polite and so accommodating.
Crystal, JOhn and Will went out of their way to make our vehicle purchase stress free and casual. I have used the 5 Star Service department for some time and they are always puntual and competent but this was the first vehicle we have purchased. I highly reccommend both the service and sales team to anyone who wants a pleasant visit to a dealership. Our next car will definately be from 5 Star Chevy too.
Phenomenal from sales to service! Sales team was great when I purchased my new truck. Last week my truck wouldn’t start up due to a bad battery. Service team went above and beyond to accommodate my needs and were extremely professional.
Great experience. Quick service. Price kind of high to just unlock a radio. I showed up and they got me right in. I do recommend.
I was assisted immediately with courtesy and a professional attitude by Dan. He allowed me to voice my concerns along with my maintenance service visit. Also he checked to make sure I knew where to wait while the Malibu was being taken care of and if I had time to check out the extra things I had mentioned. I felt very pleased with the service provided. Margaret Carter
Has an appointment, was greeted friendly and on time with all the needed information for my service. have used this service department several times in the past with my 2014 Silverado ans quiet satisfied with everyone. They did everything promised and in a friendly and prompt manner. WILL BE BACK
Called service as we were traveling the interstate with abs brake light and stablitrack light on. They made an immediate appt. We arrived pulling our rv and unhooked in lot. They took the truck replaced a front wheel hub all in less than two hours. Wonderful service, thanks so much!
Always receive great customer service from Dan!! He takes care of his customers. If I need a ride to work, he has the van waiting for me.
I brought my 2017 Chevrolet Tahoe for some Warranty repairs and Spoke with Sammy and Dan in the Service Dept. And I must tell you these guys are the Best. Very knowledgable, professional and they made me felt like I was the only customer even during a very busy period. They explained to me what they were gonna do to fix the issue and everything went exactly the way it was explained. They will be getting all of my business and I will be sending business to them.These guys are Top Notch!!
This is by far the best experience I've ever had with purchasing a vehicle! Amari Boyd is your ideal sales consultant and is definitely going to go above and beyond your expectations for finding the car of your dreams! I drove out of the dealership with a new car I love and can afford, thanks to Amari Boyd! Again, this is your guy!!! *Five Star Chevrolet (Amari Boyd)
I went to the dealership and problem with my battery not holding a charge. No problems until it before Christmas. They check the battery and replaced it. They even did the test to clear the check engine light. This is the 2nd month of owning my vehicle
I always get great service when I take my vehicle to Five Star Chevrolet and I would definitely recommend them to all of my friends
My service went as planned; no delays, no gotcha's, no surprises....I was able to work in the customer lounge using their WiFi. Good job!!
I needed an additional key fob and key for a used Traverse that I had purchased at a Ford dealership in another town. I went to 5 Star as it was the nearest Chevrolet dealership and was treated with respect and friendliness from the parts department and the service department. I will definitely use 5 Star for all my service needs on this vehicle.
Staying in touch with me during the repair and have it ready when she said gd work on truck also had coffee talked about repair and what was done
I loved my experience with Five Star Chevrolet. Latwan Edwards made it even better by trying his best to accommodate my sister and I as much as possible and he made sure we left happy.
When I arrived at 5 star I was met by Charles who quickly showed me the large selection of Chevrolet Equinox that I was interested in. Charles was instrumental in my deciding to buy the red one. Great buying experience. Would highly recommend buying at 5 star Chevrolet.
I was greeted with excellent service before I got out of my car. The service department was excellent. Kendall Page made sure I was taken care of.
Staff was very friendly, shuttled me back to work since I was on my lunch break, and brought my truck back to me. I would definitely recommend their service to my friends.
Upon arriving I was greeted with a warm smile and welcome from my favorite service tech, Dan Smith. Service was efficient; took less than an hour.
They're very professional common courtesy they're dedicated to all my knees thank you so much I appreciate y'all have a blessed one
Oil Change for vehicle. Crowded this particular day. Took a long time...The wait itself was pretty standard. Hopefully better luck next time with getting in and out